Forgive me for the long review, but great service is hard to find these days. When it's found, it should be celebrated. John and his crew were incredible from day 1. Water was pooling in our crawl space on a new construction and we were eager to have it resolved quickly to avoid the formation of mold and spores and potential health hazards for our family. John came out immediately and assessed the situation, explained all the issues, and developed a plan. We had a guaranteed price in our hands within minutes; fair middle road pricing for extremely high quality work. Many estimates came in 2x higher, just fyi. There was plenty of trash and construction debris left under the house from the contractors; SouthernDry crew removed every piece of debris and leveled out the ground before installing the drains and pumps and encapsulation material. John and his crew returned a week later because they wanted to make a modification to the system that they believed would be more efficient. I would have never known the difference, but because they care about the quality of their work, they made the modifications to ensure the efficiency and longevity of the system. After a month, I finally made it back to the far corner under the house and noticed water pooling under the encapsulation in one area. One phone call and 24 hours later, the crew showed up, assessed the situation and implemented the necessary modifications, installing additional drainage at no additional cost to me. Using SouthernDry was the easiest and best decision we made!
Flooded Crawl Space
May 29, 2018